CX Blog

Young adults would rather instant message their bank than visit in-branch, but digital services aren’t yet meeting the mark,…

Many companies use only a fraction of the power of their digital engagement platforms. They look at the chat…

Webinar: Successful chatbots – Customers and experts share the secret sauce Our partner NICE inContact conducts a popular webinar...

Most customer journeys begin with Google. Although Google doesn’t share exact numbers when it comes to search statistics, here…

44. The channel strategy is often forgotten, what are the consequences In this week’s pod, we talk about the...

For far too long, Google has been forcing us digital consumers to use traditional phones instead of taking advantage…

One effect of the pandemic is an increased interest in meeting its customers in various ways through video. There…

In a time like this it’s more important than ever before to keep the business going, the last thing…

Three quick advice to improve your digital Customer Experience Regardless you work as a marketer, in sales or with...

Episode 27. How do you measure the success of your digital transformation? In the search for automating customer service,...

Episode 26. CX questions you can’t afford NOT asking yourself in 2019 We are back on the air giving...

Episode 25: Our best digital CX advice to bring with you in 2019

Episode 24: Where should you start your CX automation This week we discuss what processes that gains most from...

Episode 23: How to keep a good customer relation when automating customer care We talk about how to succeed...

Episode 21: Get the right competence for your digital channels When planning the organisation behind your digital channels a...

Episode 20. This is the difference between CRM and a Digital Engagement Platform Why should you have both a...

Episode 19: Leverage your proactive dialogs with external CRMs In a earlier episode we talked about the proactive advantages...

Episode 18. Semi-digital customer journeys are to frustrating Everyday we see samples of customer journeys where companies have made...

Episode 17: The importance of a Customer Success Program To get the most out of your new platform you...

Vergic digital lead generation tool Do you have a hard time to find new customers, or identify and connect...

How many online business deals do you miss every day because the customers either give up or are forced...

Why do so many companies prioritise the wrong channels? Today, the majority of all customers start their “trip” in...

AI/BOTS – andra ronden. Är vi redo denna gång? Hur många av er minns Eva den hårt arbetande SAS-roboten...

Are you forcing customers offline? How many times have you tried to buy or solve something online ending up...

Vergic talk about “How to digitalise you customer service” at Sitevisiondagarna On Sitevisiondagarna, decision makers from a wide range...

Merging airline companies successfully tackle high volume support with Vergic Engage and TRIO When Malmö Aviation and Sverigeflyg merged...

New feature: Build your own agent boosting plugins With the new Vergic plugin Api you can build your own...

Vergic inspires Enghouse Interactive customers to take action on Digital engagement strategies at “Enghouse days 2017” This year’s event...

Vergic Engage now supports messaging trough Skype and Skype for business. This allows your customer to use his or...

Using Redux, React and Immutable to solve customer problems – After Work Seminar, 23 may, 17:30 There are many...

Here is a short interview with one of our customer Öresundskraft.

AW Seminarie på Foo cafe: Designa C# .NET applikationer för 4000 https anrop/sek Kom och hör hur Vergic designat...

Vergic and Teradata enhance solutions through cooperation Vergic and Teradata partnership will make joint customers able to get a...