Vergic technology now part of NICE inContact CXone platform with ‘Advanced chat’ and ‘Cobrowsing’

Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, NICE inContact offers the world’s #1 cloud customer experience platform. When looking to enhance customer service interactions across all channels, NICE inContact turned to Vergic as a market leader in digital engagement technologies.

Online customer behaviour is changing, which leads to higher demands on advanced digital interactions between companies and their customers. Many of the digital interactions are getting more complex and a ‘basic chat’ is just not sufficient or effective to use in a CX workflow.

With Vergic Engage, NICE inContact offers more chat features such as Video, Co-browsing, Form and Document Sharing, and many more. This, together with a powerful web analytics engine that allows proactive chat, gives organizations using NICE inContact CXone the opportunity to offer their customers one of the most advanced digital engagement experiences on the market.

The integration of Vergic technology, as a white label solution, into the NICE inContact CXone cloud customer experience platform is already providing major companies with the tools to handle advanced online processes with the help of advanced chat.

NICE inContact CXone empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all on an Open Cloud Foundation.