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Episode 27. How do you measure the success of your digital transformation?
Read moreEpisode 27. How do you measure the success of your digital transformation? In the search for automating customer service,...
February 8, 20190 -
Episode 26. CX questions you can’t afford NOT asking yourself in 2019
Read moreEpisode 26. CX questions you can’t afford NOT asking yourself in 2019 We are back on the air giving...
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Episode 25: Our best digital CX advice to bring with you in 2019
Read moreEpisode 25: Our best digital CX advice to bring with you in 2019
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Episode 24. Where should you start your CX automation
Read moreEpisode 24: Where should you start your CX automation This week we discuss what processes that gains most from...
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23. How to keep a good customer relation when automating customer care
Read moreEpisode 23: How to keep a good customer relation when automating customer care We talk about how to succeed...
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Episode 21: Get the right competence for your digital channels
Read moreEpisode 21: Get the right competence for your digital channels When planning the organisation behind your digital channels a...
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Episode 20. This is the difference between CRM and a Digital Engagement Platform
Read moreEpisode 20. This is the difference between CRM and a Digital Engagement Platform Why should you have both a...
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