NICE inContact delivers success case with ‘Advanced Chat for CXone’ powered with Vergic technology

“Your customers have different preferences in how they want to contact your business. Hear from NICE inContact customer, ECSI on how opening digital channels transformed their contact center, improved agent productivity and drive down costs for their contact center.

/NICE inContact”

About NICE inContact

Market leading NICE inContact, and longtime Vergic partner, provides a multichannel contact center solution; CXone. Their digital channel ‘Advanced Chat for CXone’ is based on Vergic Engage technology and integrated in the CXone platform.